Return & Refund Policy
30-Day Policy & Restocking Guidelines
1. 30-Day Return Window
We stand behind the engineering and quality of our custom hardware. You may request a return for unused items within 30 days of package delivery.
2. Return Eligibility & Conditions
To be eligible for a return and refund:
- Items must be in 100% original, uninstalled condition with no scratches, mounting marks, or alterations.
- All included hardware (M5 stainless bolts, brass inserts, Velcro pads) must be returned in full.
- Proof of purchase (Order number or checkout email) is required.
3. Restocking Fee & Shipping Costs
Because all SpecQ hardware components are precision-manufactured in small batches, standard customer returns (buyer's remorse, accidental orders, or unneeded parts) are subject to a 30% Restocking Fee to cover quality inspection, disassembly, and repackaging.
- Restocking Fee: A 30% fee will be deducted from your total item refund amount upon inspection.
- Shipping Costs: Original shipping costs are non-refundable. The customer is responsible for purchasing and providing return shipping labels with tracking.
4. Damaged or Defective Items
If your order arrives damaged during transit or contains a manufacturing defect, the 30% restocking fee does NOT apply. Contact us immediately at [email protected] with photos of the damaged part/packaging, and we will ship a brand-new replacement unit at no extra charge.
5. How to Initiate a Return
- Email [email protected] with your order number and reason for return.
- Once approved, you will receive our return facility address.
- Ship the item back using a tracked shipping carrier.
- Upon inspection and confirmation of uninstalled condition, your remaining refund (minus the 30% restocking fee and initial shipping) will be issued to your original payment method via Stripe within 3-5 business days.